Shipping policy

Order Processing

Orders typically process within 1-3 business days.

Processing times may increase during holidays, promotions, or high-volume periods.

Shipping

Delivery estimates are provided by shipping carriers and are not guaranteed.

TULUI is not responsible for delays caused by:

• Weather
• Carrier disruptions
• Incorrect addresses
• Force majeure events

Lost Packages

Customers must notify us within 14 days of the stated delivery date for assistance.

Damaged Shipments

Customers should contact support within 7 days and provide photos of any damaged products or packaging.